General Information

Admission and Late Arrivals

You may enter the Performing Arts Center two hours before the starting time of an event. Seating policies are at the discretion of each presenting organization. If you arrive late and are held out, you can watch the performance from the PACís TV monitors located on all three levels of Chapman Music Hall and in the Williams lobby. Holdouts may be only a few minutes until there is a break in the action. However, the presenting organization may ask that patrons be held out until intermission. If you must leave once inside the theater, you may not be allowed to re-enter until intermission. Please retain your ticket stub in case you are asked to show it when re-entering the theater.

Appropriate Dress

Very few events held at the PAC are formal. The level of dress is generally casual to business casual. Your comfort is our uppermost concern. Some patrons enjoy dressing up. Others are most comfortable in jeans. Rest assured, you will see a little of everything.

ATM

ATMs are available for your convenience in the Third Street and Second Street lobbies.

Babies and Children

An eventís presenting organization, the PAC Web site and the PAC ticket office will carry information regarding a programís suitability for children. Presenting organizations may ask that no children be admitted due to adult program content.

Some presenters will allow very young children or babies to sit on the lap of an adult at no charge. For most events, every person who enters the theater, regardless of age, must have a ticket. Please check with the presenting organization or the PAC ticket office if you are unsure about an event in that regard. Some presenters may offer a reduced ticket price for students and children.

Booster seats for young ones are available. Changing tables are available in PAC restrooms.

Bad Weather

The cancellation of performances, and refunds or exchanges due to bad weather, is decided upon by the presenting organization. The PAC will post cancellation notifications on its social media accounts (i.e. Facebook, Twitter, Instagram) and the PAC website.

Cell Phones and Pagers

Please silence all cell phones and message systems before entering the theater. Please note that the opening and closing of cell phones and sending messages may disturb patrons and performers.

Coat Check and Binoculars

You may check your coat in the 3rd Street lobby of Chapman Music Hall for $.50 per item. There is no Coat Check available in the Williams lobby for events in the Williams, Doenges or Norman Theaters.

ďRhinocularsĒ are available for rent in the 3rd Street lobby for events such as opera, ballet and Broadway musicals. The rental cost is $5. For security, patrons must also leave a credit card or driverís license.

Concessions

Soft drinks, alcoholic drinks, water and a variety of candy and are available for purchase in the PAC lobbies. Candy, bottled soft drinks and water with lids are allowed in all our theaters. In addition, drinks cups with snap-on lids are sold at the concession stands. Any drink item sold by the PAC is allowed in the theater in one of these cups. Our theaters have excellent acoustics. Please unwrap candy before a performance starts or during intermission.

Emergency Contact

In order to find you quickly in an emergency, leave your seat location and the name of the event you are attending with caregivers. The PAC number to give to caregivers is the PAC Security Office phone line, (918) 596-7131.

Gallery Information

The PAC Gallery is accessed from the 3rd Street Lobby or from the parking garageís south elevators. Gallery hours are 10 a.m. to 5:30 p.m., Monday through Friday, and during Chapman Music Hall events. Gallery events are scheduled through PAC marketing. Call Adam J. Foreman at (918) 596-2368 for any questions. Art is purchased directly through the artist.

Handicapped Accessibility

Patrons with physical disabilities are welcome at the Tulsa PAC. ADA-compliant entry doors are available at the entrances on 2nd Street and 3rd Street (canopies over the respective doors). Patrons attending events in Chapman Music Hall can use either 3rd Street lobby elevator on the west wall and go up one level using the button marked ďOĒ for Orchestra. Turn left out of the elevator and go down the ramp immediately on the left to access the Promenade hallway. At the bottom of the ramp, look for the usher in the burgundy coat on the right and the usher will help you from there. If you choose to park in the garage between the PAC and the Hyatt Hotel, there are wheelchair spaces on the street level. Exit your car and go to the elevator in the southeast corner of the garage. Take that elevator up to the Gallery level (G button). Turn left out of the elevator and go up the ramp to the 3rd Street lobby and continue as above.

Guests attending events in one of our other venues (Williams, Doenges and Norman Theatres) should enter the PAC through the doors on 2nd Street. Continue through the lobby area and go down the short hallway to the right of the stairway that goes down. Use the elevator at the end of the hallway to access the lowest level of the building (L button). Guests choosing to park in the garage between the PAC and the Hyatt Hotel should enter the PAC using the northeast doorway (ADA ramp and door). Use the easy-to-operate lift to access the elevator landing and continue as above.

If you need additional information, please feel free to contact us and we will make every effort to tend to your needs.

Lost and Found

Should you misplace anything while at the PAC, please check with an usher or House Manager. If your item cannot be located before you leave the premises, or if you donít know something is missing until later, you may call the PAC at (918) 596-7122. Items found in the theater are kept at the front desk in our administrative office, which is accessed from Second Street.

Office Hours & Location

110 E. 2nd Street, Tulsa, OK., 74103. The PAC administrative office is open Monday through Friday from 8:30 a.m. to 5:30 p.m. It is accessible from the Second Street entrance to the PAC. The PAC ticket office is open from 10 a.m. to 5:30 p.m. and is located on Third Street. Third Street lobby doors open at 10 a.m., Monday through Friday, except for Tulsa Town Hall events when doors open at 9 a.m.

Photos and Recording Devices

Taking photos (with or without flash) and videos, or recording an event in any manner is prohibited. The taking of flash photographs may be dangerous for the performers. Recorders, cameras and cell phones with built-in cameras and other recording devices may be confiscated.

Programs

The PAC provides a free program magazine, INTERMISSION, to patrons who attend PAC events. Program information specific to the event being attended is provided by presenting organizations and inserted into the magazine. The organization presenting the event may choose not to supply program information.

Restrooms

Restrooms are located on the balcony, mezzanine and Third Street lobby floors for Chapman events, and immediately adjacent to the John H. Williams Theatre lobby for events in the other theaters. A large suite of restrooms is located on the Promenade level. Chapman Music Hall patrons can exit the west doors of the theater for easy access.

Smoking and Other Considerations

The PAC is a tobacco-free facility. Smoking and vaping are not allowed nor is the use of chewing tobacco. Also, please be aware that many people are allergic to cologne and perfume. The PAC is a "no carry" facility.

Return to Top of Page